FAQ

Account, security, and verification

What should I do if facial recognition fails?
Published on Oct 11, 2024Updated on May 29, 2026514
How do I fix errors when submitting my institutional verification?
Published on Oct 10, 2024Updated on May 29, 202660
How do I check the status of my institutional verification?
Published on Oct 10, 2024Updated on May 29, 202638
Beneficial Ownership FAQ
Published on Oct 10, 2024Updated on May 29, 20266
How do I start onboarding as an institutional user?
Published on Oct 10, 2024Updated on May 29, 202656
How do I submit my proof of address (POA)?
Published on Sep 25, 2024Updated on May 29, 20263
How do I register for an OKX account?
Published on Sep 6, 2024Updated on May 29, 202644
How long does it take to complete my identity verification?
Published on Sep 4, 2024Updated on May 29, 202610
How do I verify my identity with ID and selfie photos?
Published on Sep 4, 2024Updated on May 29, 202650
What are sanctions?
Published on Sep 1, 2024Updated on May 29, 20263
Why did my identity verification fail?
Published on Aug 8, 2024Updated on May 29, 202657
How do I get my individual account verified?
Published on Aug 7, 2024Updated on May 29, 202637
How do I update my authenticator app?
Published on Aug 1, 2024Updated on May 29, 2026203
My phone isn't working, what should I do?
Published on Aug 1, 2024Updated on May 29, 20269
How do I freeze my account? (app)
Published on Jul 11, 2024Updated on May 29, 20267

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